Frequently Asked Questions
For obvious reasons, we are asked a lot of questions about our tracked evacuation chairs. We hope to answer a few of them here, however, if you have a question that is not answered below, please get in touch?
- Can the evacuation chair be used by a single operator?
- What comes with the chair?
- Are training courses available for the evacuation chair?
- Can you come to our business to carry out the training?
- What type of staircase can the chair be used on?
- What about maintenance of Evacusafe evacuation chairs?
- What guarantee is there with Evacusafe evacuation chairs?
- Do you do demonstrations?
Yes our evacuation chairs are designed for single operator use. However we do recommend, for best practice, that at least two people are available as one can then assist with the opening of doors, check for any potential hazards ahead and reassure the evacuee.
Each chair comes complete with a long lasting protective cover, hooks to hang the chair on the wall, full instruction manual, a wall sign and instructional CD/DVD. See a full specification of the evacuation chair here.
Yes, Evacusafe offer two types of evacuation chair training,
Basic Operator training lasts an hour and contains some basic theory followed by a practical session.
Key Train the Trainer course. Lasting around 2.5 hours, this course teaches the delegate to a standard whereby they can deliver their own in-house training. It uses theory, risk assessment, looks at the people likely to be affected and situations that may require the evacuation of a building. You are then assessed during an advance practical session. All delegates receive a full training pack and copies of presentations and instruction CD.
Yes we can come to your site. Training staff with your own equipment on your stairs helps to improve the confidence of each delegate. Please contact us for any worldwide training enquiries.
Nearly all internal staircases are suitable including, metal, wooden, concrete, carpeted, hardwood and stairs with nosings and protectors. Also a mild spiral should pose no problems. If you are not sure or just want some advice, give us a quick call or email us, we will be happy to help and advise.
Our chairs are low maintenance. They come with a visual inspection check list which when followed, will ensure the chair remains operational for many years. We do not ask you to sign expensive service or maintenance contracts. If you do want us to service and check the equipment for you, please contact us for a quote. Visual Inspection Checklists can be found in our downloads section.
Each evacuation chair comes with a standard lifetime warranty against manufacturing defects. In addition should you have a problem with the chair, in most circumstances we will normally send out a replacement and collect yours at the same time so you are never left without a chair to cover your premises.
Yes, we usually come to your premises to demonstrate. We're so confident in our chairs that we can even send you a chair on approval with full operating instructions, try it out for yourself, if you like it you keep it and we will invoice you. If you decide against it's not for you, we'll arrange for it to be collected FREE OF CHARGE. We also have a video demonstration online.